Customer Experience with Mobile Number Portability Implementation in Ghana
نویسندگان
چکیده
This paper examines the implementation of Mobile Number Portability (MNP) in Ghana and presents the experiences of subscribers with the implemented MNP policy. According to a cost-benefit analysis of the portability process, it is evident that the over 19 Million Mobile subscribers satisfy the minimum market size below which overall benefits cannot be felt. From the study, we argue that, even though the homogeneity of services provided by the Mobile Network Operators (MNO) in Ghana do not provide appropriate incentives to enable subscribers to port out of a network and thus the initial recorded lower porting rate, the threat of porting has led to improved competition among operators resulting in lower tariffs, better services and improved Quality of Service (QoS) of the networks. Hence the implemented MNP policy could be considered as successful. The competitive effects resulting from the introduction of MNP in the telecom sector have been discussed thoroughly. Keywords—Mobile Number Portability; Competition; Quality of Service, Mobile Network Operators; Homogenous
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